Effective Date: 02/01/2026
Introduction
The Hormone Experts, operated by J&M Entrepreneurs, PLLC (“The Hormone Experts,” “Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
• Visit our website
• Create an account or patient portal
• Complete medical intake forms
• Schedule or participate in telehealth consultations
• Purchase memberships, services, or products
• Communicate with our support team
These services are collectively referred to as the “Platform.”
By accessing or using the Platform, you acknowledge and agree to the terms of this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that can identify you directly or indirectly, including:
• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Government-issued identification when required
• Payment information
• Account login credentials
• Patient portal account details
Health Information
When you use our telehealth services, we may collect health-related information including:
• Medical history
• Current health conditions
• Symptoms and concerns
• Treatment history
• Prescription history
• Laboratory results
• Responses to medical questionnaires
• Provider notes and consultation records
This information may constitute Protected Health Information (PHI) and is handled in accordance with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
Automatically Collected Information
When you access the Platform, certain information may be collected automatically, including:
• IP address
• Device identifiers
• Browser type
• Device type
• Operating system
• Website usage activity
• Referral URLs
• Pages visited
• Date and time of access
This information helps us maintain platform security, diagnose technical issues, and improve our services.
How We Collect Information
We collect information when you:
• Register for an account
• Complete intake forms or medical questionnaires
• Schedule telehealth consultations
• Participate in video consultations with providers
• Purchase memberships or services
• Submit payment information
• Contact support or communicate with providers
• Interact with our website or marketing communications
Information may also be collected automatically through cookies, pixels, and analytics technologies.
Cookies and Tracking Technologies
Our Platform uses cookies and similar tracking technologies to:
• Maintain secure user sessions
• Remember user preferences
• Analyze user behavior and platform performance
• Improve website functionality and user experience
Third-party analytics tools may also use cookies to collect usage information.
Users may disable cookies through their browser settings, although some features of the Platform may not function properly without them.
How We Use Your Information
We may use collected information to:
• Provide telehealth services
• Facilitate consultations with licensed healthcare providers
• Coordinate laboratory testing and pharmacy fulfillment
• Process prescriptions when medically appropriate
• Verify user identity
• Manage user accounts and patient portals
• Process membership payments and billing
• Communicate important service updates
• Provide customer support
• Improve our services and technology infrastructure
• Detect fraud, abuse, or misuse of the Platform
• Comply with legal, regulatory, and licensing obligations
How We Share Information
We may share your information with the following categories of recipients when necessary to provide services:
Healthcare Providers
Licensed medical professionals who provide care through the Platform.
Pharmacies
Licensed pharmacies that dispense medications prescribed through our providers.
Laboratories
Diagnostic laboratories that process ordered medical tests.
Service Providers
Third-party vendors that help operate the Platform, including:
• Secure hosting providers
• Telehealth technology platforms
• Payment processors
• Customer support vendors
• Analytics and infrastructure providers
These vendors are contractually required to maintain confidentiality and security of information.
Legal Requirements
We may disclose personal information when required to:
• Comply with applicable laws and regulations
• Respond to legal process such as subpoenas or court orders
• Protect the rights, safety, or property of users, providers, or the Company
• Investigate fraud or security incidents
Business Transfers
If the Company undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy protections.
Data Retention
We retain personal information only for as long as necessary to:
• Provide medical and telehealth services
• Maintain legally required medical records
• Comply with healthcare regulations
• Resolve disputes
• Enforce contractual agreements
Retention periods may vary depending on regulatory and clinical requirements.
Your Privacy Rights
Depending on applicable law, you may have the right to:
• Access your personal information
• Request corrections to inaccurate data
• Request deletion of certain non-medical information
• Receive a copy of your information
• Request limitations on certain uses of data
Requests may be submitted using the contact information listed below.
Medical record access and amendment requests may be subject to applicable healthcare regulations.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including:
• Encryption technologies
• Secure authentication systems
• Access controls
• HIPAA-aligned security practices
• Secure patient portal systems
However, no internet transmission or storage system can be guaranteed to be completely secure.
Children’s Privacy
The Platform is intended for individuals 18 years of age or older.
We do not knowingly collect personal information from individuals under 18. If such information is discovered, it will be removed in accordance with applicable law.
Third-Party Links
Our website may contain links to external websites or services not operated by The Hormone Experts. We are not responsible for the privacy practices of those third parties.
Users are encouraged to review the privacy policies of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in technology, regulatory requirements, or operational practices.
The updated version will be posted on this page with a revised Last Updated date.
Continued use of the Platform constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, you may contact:
The Hormone Experts
J&M Entrepreneurs, PLLC
1100 NW Loop 410, Suite 700
San Antonio, Texas 78213
United States
Website:
https://hormoneexpertsclinic.com
Email:
support@hormoneexpertsclinic.com
Important Notice
This Website Privacy Policy applies only to information collected through the public website.
Patients receiving medical care from The Hormone Experts will receive additional privacy documentation related to the handling of protected health information (PHI) in accordance with applicable healthcare laws.