Effective Date: 02/01/2026
By accessing or using telehealth services provided through The Hormone Experts, operated by J&M Entrepreneurs, PLLC, you acknowledge that you have read, understand, and agree to the terms outlined in this Telehealth Informed Consent Policy.
Nature of Telehealth Services
Telehealth involves the delivery of healthcare services using electronic communication technologies when the patient and healthcare provider are not in the same physical location.
Services may include:
• Secure video consultations
• Digital medical questionnaires and intake forms
• Secure messaging through the patient portal
• Remote follow-up appointments
• Electronic prescription management when medically appropriate
Telehealth services allow licensed healthcare providers to evaluate, diagnose, and manage certain health conditions remotely.
In many cases, telehealth services require synchronous audio-visual communication between the patient and provider, unless otherwise permitted by applicable law.
Potential Risks of Telehealth
While telehealth offers many advantages, potential risks include:
• Technical failures such as internet outages or equipment malfunction
• Delays in medical evaluation due to technology disruptions
• Limitations in conducting certain aspects of a physical examination
• Incomplete medical information if patient-provided information is inaccurate or incomplete
If technical difficulties occur during a consultation, the provider may attempt to reconnect or reschedule the appointment.
Benefits of Telehealth
Potential benefits of telehealth services include:
• Improved access to licensed healthcare providers
• Increased convenience and flexibility
• Reduced travel time and associated costs
• Greater continuity of care through secure digital communication
Telehealth may allow patients to receive medical evaluation and follow-up care more efficiently.
Patient Responsibilities
By participating in telehealth services, you agree to:
• Provide accurate, complete, and truthful medical information
• Inform providers of any changes in your health condition
• Follow provider recommendations and treatment plans
• Participate in consultations from a private and secure location
• Ensure your technology and internet connection support video consultations
• Seek in-person medical care or emergency services when necessary
Telehealth services are not intended for emergency medical situations.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.
Patient Location and Provider Licensing
Telehealth services provided through The Hormone Experts are delivered by licensed healthcare providers who practice in accordance with applicable state laws and regulations.
By participating in telehealth services, you acknowledge and agree that:
• You must be physically located in a state where the provider is licensed to practice at the time of the telehealth consultation
• You may be asked to verify your physical location before or during a telehealth appointment
• Telehealth services may not be available in all states or jurisdictions
If you are located in a state where the provider is not licensed to practice, the provider may not be able to deliver medical services through the Platform.
The Hormone Experts reserves the right to limit or deny telehealth services based on provider licensing requirements and applicable state regulations.
Provider Evaluation and Treatment Decisions
All medical services provided through The Hormone Experts are delivered by licensed healthcare providers.
A provider-patient relationship is established only after completion of required intake forms, medical review, and a telehealth consultation when required by applicable law.
Treatment recommendations, laboratory testing, prescriptions, or therapies will only be issued when determined to be medically appropriate by the provider.
Not all patients will qualify for all treatments.
Privacy and Security
Telehealth services are conducted through secure technology platforms designed to protect patient privacy.
While reasonable safeguards are used to protect your information, electronic communication systems may carry inherent risks related to internet transmission and technology use.
By using telehealth services, you acknowledge and accept these potential risks.
Additional information regarding how your personal and health information is handled can be found in our Privacy Policy and Notice of Privacy Practices.
Technology Requirements
To participate in telehealth services, patients must have access to:
• A device capable of video communication (computer, tablet, or smartphone)
• A functioning camera and microphone
• A reliable internet connection
The quality of telehealth services may depend on the quality of your internet connection and device capabilities.
If a technical failure prevents completion of the consultation, the provider may reschedule the visit or recommend alternative arrangements.
Consent to Telehealth Services
By using the Platform and participating in telehealth services, you acknowledge that:
• You understand the nature of telehealth services
• You have been informed of the potential risks and benefits
• You consent to receiving healthcare services through telehealth technologies
• You understand that treatment decisions are made by licensed healthcare providers based on medical judgment and clinical appropriateness
You may withdraw your consent to telehealth services at any time by discontinuing use of the Platform and notifying the clinic.
Withdrawal of consent may limit your ability to receive healthcare services through telehealth.
Contact Information
If you have questions regarding this Telehealth Informed Consent Policy, please contact:
The Hormone Experts
J&M Entrepreneurs, PLLC
1100 NW Loop 410, Suite 700
San Antonio, Texas 78213
Email: support@hormoneexpertsclinic.com
Website:
https://hormoneexpertsclinic.com